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Effective Date: 1 July 2025
Website: https://micciteaches.co.za
Contact Email: info@micciteaches.co.za

1. Introduction

At Micci Teaches, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make use of our services via https://micciteaches.co.za, including the use of WooCommerce and Google Analytics.

By accessing or using the site, you consent to the practices described in this policy.

2. Information We Collect

We collect personal and non-personal data when you interact with our site.

a. Personal Information

  • Name and surname
  • Email address
  • Billing and shipping address
  • Payment details (processed via secure gateways, not stored by us)
  • Account details (if you create one)
  • Messages or support queries

b. Non-Personal Information

  • IP address
  • Device/browser type
  • Pages visited and time spent
  • Referring URL
  • Cookie identifiers

3. How We Use Your Information

Your information is used to:

  • Process orders and manage payments
  • Deliver products and provide customer support
  • Send order updates, confirmations, and other transactional emails
  • Understand visitor behavior and improve site performance (via Google Analytics)
  • Detect and prevent fraudulent activities
  • Comply with legal obligations

4. WooCommerce & E-Commerce Data

Our store is powered by WooCommerce, a plugin for WordPress that enables online sales. When you purchase something from our store, we collect information necessary to process the order.

What WooCommerce Stores:

  • Purchase details (product, amount, date)
  • Customer name, email, phone number, billing/shipping addresses
  • IP address and browser type (for security/fraud prevention)

Payment Processing:

We use third-party secure payment gateways such as PayFast. Your credit/debit card information is never stored on our servers.

Each gateway processes data according to its own privacy policy. You can read them here:

5. Google Analytics

We use Google Analytics to help us understand how visitors use our site.

What Google Analytics Collects:

  • Pages visited, time on site, location (approximate), device/browser
  • How you found our site (referrals, search engines, etc.)
  • User interactions (clicks, scrolling, downloads)

This data is anonymous and aggregated, but Google may associate it with your Google account if you’re logged in. We do not share personally identifiable information with Google.

You can opt out using the Google Analytics Opt-out Browser Add-on.

6. Cookies & Tracking

We use cookies to:

  • Remember your cart and checkout progress
  • Track analytics (e.g., via Google Analytics)
  • Improve your browsing experience
  • Remember login status (if applicable)

You can control or delete cookies from your browser settings. Some features may stop working if cookies are disabled.

7. Sharing of Data

We do not sell or rent your personal data. We only share it with trusted third parties who help us operate the site and fulfill services, including:

  • WooCommerce and its extensions
  • Payment gateways
  • Hosting provider
  • Google Analytics
  • Email service providers (e.g., transactional emails)

All service providers are required to process your data securely and in accordance with applicable laws.

8. Your Rights Under POPIA (South Africa)

As a South African user, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for processing (where applicable)
  • Object to processing or direct marketing
  • Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at info@micciteaches.co.za.

9. Data Retention

We retain your data for as long as:

  • Your account remains active (if applicable)
  • Necessary to fulfill orders or obligations
  • Required by law (e.g., for tax or transaction records)

You may request deletion of your account or data at any time.

10. Security

We implement industry-standard security measures to protect your data. This includes HTTPS encryption, secure server infrastructure, and restricted admin access.

However, no system is 100% secure. Use the site at your own risk and take care to protect your own credentials.

11. Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices or content. Please review their policies separately.

12. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we discover that a child has provided us with data, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page and the effective date will be updated. Continued use of the site means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact us:

📧 Email: info@micciteaches.co.za
🌐 Website: https://micciteaches.co.za